Accessible Services



SONY CENTRE FOR THE PERFORMING ARTS

INFORMATION FOR PATRONS WITH DISABILITIES


The Sony Centre for the Performing Arts strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities.  We are also committed to giving people with disabilities the same opportunity to attend events at our facility and allowing them to utilize the same services, in the same place and in a similar way as other customers.

Any questions or concerns respecting services for patrons with disabilities may be directed to our Box Office at 416-368-6161 x7117.
 
If you require assistance at any time during your visit, please indicate your need to any uniformed member of our staff.  

Ordering Tickets

Customers with disabilities may order tickets by telephone directly from the Sony Centre Box Office by calling 416-368-6161, extension 7117 during regular business hours.  The Sony Centre strives to accommodate specific requirements for seating for patrons with disabilities and their support person (if applicable). 

Venue Accessibility

The Orchestra level of the Sony Centre is barrier-free for patrons using wheelchairs or similar assistive devices.  Accessible washrooms are located on all levels of the Sony Centre.  The Mezzanine and Lower lobby spaces can be accessed via elevator from the Main lobby.  The Centre maintains specific wheelchair accessible seating locations on the Orchestra level.

Assistive Devices

Patrons using assistive devices such as wheelchairs or walkers will be accommodated in an accessible area of the theatre.  A wheelchair is available at the Centre for use by patrons during their visit.

The Sony Centre utilizes an infra-red system to enhance performance audio.  Patrons may borrow a receiver from the Patron Services Desk located in the main lobby.  There is no charge, but a piece of identification must be left as a deposit.

Binoculars are available for rent from the Patron Services Desk located in the main lobby for a nominal charge.

Support Persons and Service Animals

The Centre strives to accommodate support persons for patrons with disabilities, with the same admission charge as would be paid for by the patron.

Service animals are welcome at the Sony Centre at no charge.  Please contact our Box Office at 416-368-6161 x7117 to make appropriate seating arrangements.

Parking for Patrons with Disabilities

Limited parking in the main driveway is available on a first-come, first-served basis for patrons with impaired mobility, but must be booked in advance by contacting the Stage Door at 416-368-6161 x7135. 

Customer Service Standards

Click here to view our Customer Service Policies for Patrons with Disabilities

Questions or Concerns

Any questions or concerns respecting services for patrons with disabilities may be directed to our Box Office at 416-368-6161 x7117