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FAQs

Tickets
How can I purchase a ticket to a production at the Sony Centre?
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You may purchase a ticket by calling 1-855-872-SONY (7669), online at www.sonycentre.ca, or in person at the Sony Centre Box Office (1 Front Street East, Toronto). The Box Office is currently open Monday – Friday, 12pm until 5pm. The Box Office will also be open later on performance nights. If a performance falls on a Saturday or Sunday, the Box Office will open 2 hours prior to the show.

Accessible seating must be purchased directly via the Sony Centre Box Office so that we may book seating that best accommodates your party. If you require accessible seating, please call 416-368-6161 x7117. For a list of accessibility FAQs, please click here.

How much does it cost to see a show at the Sony Centre?
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Ticket prices are dependent on the performance and are set by the promoter and artist. Many factors go into deciding the price of tickets. Please click here to see our calendar of events.

Does my child or infant require a ticket?
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Please call 416-368-6161 x7116 for the full babes-in-arms policy or with any questions.  A child that has not yet celebrated his or her first birthday,  is permitted into the performance by first obtaining a “babes-in-arms” pass, free of charge, from the Sony Centre Box Office with the purchase of an accompanying adult price ticket. Babes-in-arms passes are issued in person only on the day of the event. Each patron (including children and infants) must have a valid ticket of admission or "babes-in-arms" pass to enter the theatre. Both the fire code and theatre insurance policies require everyone in the theatre audience, regardless of age, to have a ticket of admission or "babes-in-arms" pass. 

Do you charge service fees?
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Service fees are applied to phone and online orders. Purchases in-person at the Sony Centre Box Office are usually not subject to fees, however, exceptions may apply.

What methods of payment do you accept for ticket purchases?
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Online or phone orders are processed using a Visa, Mastercard, or American Express. In person at the Box Office we accept major credit cards, debit, cash payments, or Sony Centre gift certificates.
I selected Will Call pick up when I ordered my tickets, what does this mean?
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If you selected Will Call pick up, your tickets will be available and waiting at the Sony Centre Box Office for you on the day of your performance. Please bring a piece of photo identification and the credit card on which you made the purchase.
Can someone else pick up tickets that I have purchased?
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No, the person who purchased the tickets must be the person who picks the tickets up.
What do I need to bring to the Box Office in order to pick up my tickets?
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Please bring a piece of photo identification and the credit card on which you made your purchase.
Can I pick up my tickets in advance of the show date?
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Unless otherwise specified, you may have your tickets printed at the Sony Centre Box Office in advance of the show date. The Box Office is currently open Monday – Friday, 12pm until 5pm. The Box Office is open later on weeknight performance nights. The Box Office is open 2 hours prior to performance time over the weekend.

Do you offer student discounts?
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The Sony Centre has an Under 30 Rush Club for those aged 19 - 29, regardless of student status. Sign up for the program online. If a Rush Club discount is available for a performance, we will send you an email with instructions on how to purchase tickets using a special promotion code. You will be required to pick up your tickets at the Box Office using valid photo identification.
Do you offer group pricing?
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For select productions, group rates may be available for groups of 8+. Click here for more information.

How do I receive a promotion code for a discount on ticket prices?
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Although there is not always a promotion code available, sign up for the Sony Centre Insider to receive information on upcoming events, exclusive pre-sale opportunities, promo codes, partner offers, and contests. You can sign up for the Sony Centre Insider on our homepage.
Is there a discount for same-day/rush tickets?
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Limited same-day or "rush seating" discounts may sometimes be offered as a special promotion. Generally speaking, however, Rush Tickets are not usually available. If they are not specifically advertised, you may assume that there are none.
What do I do if I have lost my tickets or I ordered e-tickets but cannot find the email containing the tickets?
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If your tickets are lost we will gladly arrange for a replacement. Simply bring photo identification and the credit card you used to purchase the tickets to the Box Office at least one half hour prior to your performance.

Can I exchange my tickets or get a refund if I can’t make it?
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Unfortunately, your tickets are non-exchangeable and non-refundable.
Plan Your Visit
Is the theatre wheelchair accessible?
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Yes, the Sony Centre has accessible seating available in both the front and the rear-orchestra. To book a wheelchair accessible space, or if you have questions or concerns regarding services for patrons with special seating needs, please call our Box Office at 416-368-6161 x7117. For a list of accessibility FAQs, please click here.
Do you offer assisted listening devices?
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Yes, The Sony Centre utilizes an infra-red system to enhance performance audio. Assisted listening devices are provided as a courtesy and are free of charge; however, we do ask for the user to leave a piece of government issued identification as security for return of the system. Please note that there are a limited number of devices and therefore they are subject to availability. Please approach the Theatre Attendant at the Patron Services desk upon your arrival and ask for an assisted listening device.
Is there an elevator at the Sony Centre?
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Yes, there is an elevator accessible in the main lobby that spans the three levels of the theatre. There are also escalators ascending and descending between the main to second floors. Please note: to access mezzanine and balcony seating, minimal stairs are still required.
Can I bring my child to a show at the Sony Centre?
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There are often family-friendly performances at the Sony Centre. Click here for the calendar. If you are unsure as to whether a particular show is appropriate for children, please ask. You may call the Box Office at 416-368-6161 x 7117.

We are seeing a family show at the Sony Centre. Are there booster seats available for my children?
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There are a limited number of booster seats available. Please note that these are in high-demand during family shows and therefore the seats are subject to availability. If you have one on hand, please feel free to bring your own portable booster seat.
Is there a stroller check at the Sony Centre?
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Yes, the Sony Centre is happy to offer a stroller check at all of our performances. One of our friendly Theatre Attendants will be happy to direct you to the stroller check when you enter the main lobby. Due to fire and safety regulations we cannot have any item, including a stroller, left in the aisles during a performance. We are not responsible for any lost or damaged items that are stored during a performance.
Where do I park?
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Parking is located at Brookfield Place across from the Sony Centre at 181 Bay Street. Additional public parking lots are available on Scott Street (just east of the Sony Centre), and on the Esplanade (just south of the Sony Centre). Limited metered street parking is available on surrounding streets. There is no parking on site at the Sony Centre. 

If I come to the theatre, can I see where my seats are?
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The Sony Centre is not open to the public outside of show times but our Box Office staff can advise you on seating questions or concerns. Click here to access the Seating Plan on the Sony Centre website.

What time should I show up at the theatre?
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We recommend that you arrive at least 30 minutes prior to the performance time.
When will I be able to enter the lobby space?
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Generally, the lobby opens 1 hour prior to performance time.
What is your latecomer policy?
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We suggest that you arrive at least 30 minutes before the show. Those arriving after the show begins may not be seated until there is a suitable "break" in the performance, as determined by the theatre manager, with the permission of the producer and director. Patrons who wish to leave during a performance will not be allowed to re-enter the theatre until a suitable break occurs as well.
Can I bring my camera? The pictures would only be for personal use.
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Unless otherwise specified, the use of cameras, video cameras or sound-recording devices of any kind, including a cell phone, is prohibited. Any person using an unauthorized recording device may be asked to leave. No refunds will be issued.
Can I text or tweet during the show?
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So as not to disturb others, please refrain from tweeting and texting during the show. When the curtain goes up, your device must be turned off. We do however encourage you to tweet us pre show, post show, and during intermission when applicable. Our Twitter handle is @SonyCentreTO.
Do you have free wifi?
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Yes, we are happy to offer free public wifi.

Is the Sony Centre licensed?
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Yes, the Sony Centre does hold a liquor license; however whether or not the bars are open depends on the performance. View the full Sony Centre alcohol policy here.

What is the dress code for attending a performance at the Sony Centre?
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There is not a formal dress code for most of our ticketed events. For the most part, “Business Casual” attire would be appropriate. Please note that the theatre is air-conditioned in the summer months so you may want to bring a light sweater or jacket for comfort.
Is there a coat check at the Sony Centre?
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Coat Check services are available for a nominal charge for most events during the winter months. Please note that service availability is dependent on the weather. The Centre is not responsible for lost or stolen items.
Do you offer binoculars for rent?
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Yes, you may purchase binoculars at the Patron Services desk in our Main Lobby for $15. Alternately, we have binoculars available for rent for a $5.00 fee. If you rent a pair of binoculars you will also be required to leave a piece of government issued identification as a deposit.
What if I lose something at the theatre?
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If you are still in the building, please approach one of our staff members for further instruction. If you have left the building, please contact our Stage Door Attendant by calling 416-368-6161 x0.
Other
Patron Policy
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1. Our Commitment

The Sony Centre for the Performing Arts strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities.  We are also committed to giving people with disabilities the same opportunity to attend events at our facility and allowing them to utilize the same services, in the same place and in a similar way as other customers.

2. Providing Goods And Services To People With Disabilities

The Sony Centre for the Performing Arts is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

2.1 Communication

We will communicate with people with disabilities in ways that take into account their disability.

We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

2.2 Telephone services

We are committed to providing accessible telephone service to our customers.  We will train staff to communicate with customers over the telephone in clear and plain language.

We will offer to communicate with customers by email or operator-assisted relay services if telephone communication is not suitable to their communication needs or is not available.
 
2.3 Assistive devices

We are committed to serving people with disabilities who use assistive devices.  We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while attending our facility.

We will also ensure that staff knows how to use the following assistive devices available on our premises for customers:  Wheelchairs, elevators, assistive devices for the hearing impaired.

2.4 Billing

We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, email.

We will answer any questions customers may have about the content of the invoice in person, by telephone or email.

3. Use Of Service Animals And Support Persons


We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.  We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person.  Any person with a disability who is accompanied by a support person will be allowed to enter the Sony Centre for the Performing Arts premises with his or her support person, provided each person attending a performance or event has a valid ticket to that performance or event.

Support persons who attend a performance or event at the Sony Centre for the Performing Arts will pay the same admission price as the person to whom they are providing the support.  Customers will be informed of this by a notice that will be posted in the Sony Centre for the Performing Arts premises and on the Sony Centre website (www.sonycentre.ca).

4. Notice Of Temporary Disruption

The Sony Centre for the Performing Arts will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities.  This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

The notice will be placed at all public entrances and service counters on our premises, and where appropriate on our website (www.sonycentre.ca).


5. Training for Staff

The Sony Centre for the Performing Arts will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.  Individuals in the following positions will be trained:

  • Ticket Sales staff
  • Ushers and Ticket Takers
  •  Merchandise sales staff
  • Concession, bar and wait service staff
  • Heads of Technical Departments
  • Supervisory and Management staff who are responsible for the above positions.
  • Senior Management of the Sony Centre for the Performing Arts.



This training will be provided within one month after each of our staff members commences his or her duties.

Training will include the following:
•    The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
•    How to interact and communicate with people with various types of disabilities
•    How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
•    How to use the wheelchairs, elevators and assistive devices for the hearing impaired
•    What to do if a person with a disability is having difficulty in accessing the Sony Centre for the Performing Arts.
•    The Sony Centre for the Performing Arts’ policies, practices and procedures relating to the customer service standard.

Applicable staff will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

6. Feedback Process

The ultimate goal of The Sony Centre for the Performing Arts is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way The Sony Centre for the Performing Arts provides services to people with disabilities can be made by e-mail, telephone, verbally, or by mail.

All feedback will be directed to the Fran Holywell, Manager Box Office Services. Customers can expect return communications within 3 business days.

Complaints will be addressed according to complaint categories already established in our company’s complaint management procedures.

7. Modifications To This Or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.

Any policy of The Sony Centre for the Performing Arts that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

8. Questions About This Policy


This policy exists to achieve service excellence to customers with disabilities.  If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to the Associate Director, Ticket Sales and Patron Communications of The Sony Centre for the Performing Arts.

Does the Sony Centre accept donation requests?
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Yes, the Sony Centre accepts donation requests. Please submit your donation request by emailing donations@sonycentre.ca. Please note that due to the high volume of requests that we receive that it may take up to two weeks to consider your request. We will only contact those whose requests have been approved.
Do you sell gift certificates?
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Yes, you may purchase gift certificates in person at the Sony Centre Box Office.
Are you hiring?
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For a list of employment opportunities at the Sony Centre, please click here.
I am looking for a venue in which to hold an upcoming event. Can I rent a space at the Sony Centre?
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Yes! Our facility has numerous spaces to accommodate performances and events of all types and sizes. Toronto’s iconic Sony Centre has proven to be an ideal venue for concerts, family-shows, dance performances, fundraisers, galas, product launches, town halls, holiday parties and conferences. Click here to visit our Corporate & Special Events section.
What is the capacity of the Sony Centre?
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The Sony Centre has 3,191 seats in total.
The Orchestra has 2,146 seats.
The Mezzanine has 256 seats.
The Balcony has 789 seats.

What if I do not see my question on this list?
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If you do not see your question / answer in our FAQs list, please email your question to info@sonycentre.ca.