You may purchase a ticket by calling 1-855-872-SONY (7669), online at www.sonycentre.ca, or in person at the Sony Centre Box Office (1 Front Street East, Toronto). The Box Office is currently open Monday – Friday, 12pm until 5pm. The Box Office will also be open later on performance nights. If a performance falls on a Saturday or Sunday, the Box Office will open 2 hours prior to the show.
Accessible seating must be purchased directly via the Sony Centre Box Office so that we may book seating that best accommodates your party. If you require accessible seating, please call 416-368-6161 x7117. For a list of accessibility FAQs, please click here.
Ticket prices are dependent on the performance and are set by the promoter and artist. Many factors go into deciding the price of tickets. Please click here to see our calendar of events.
Please call 416-368-6161 x7116 for the full babes-in-arms policy or with any questions. A child that has not yet celebrated his or her first birthday, is permitted into the performance by first obtaining a “babes-in-arms” ticket, free of charge, from the Sony Centre Box Office with the purchase of an accompanying adult price ticket. Babes-in-arms tickets are issued in person only on the day of the event. Each patron (including children and infants) must have a valid ticket of admission to enter the theatre. Both the fire code and theatre insurance policies require everyone in the theatre audience, regardless of age, to have a ticket of admission.
Service fees are applied to phone and online orders. Purchases in-person at the Sony Centre Box Office are usually not subject to fees, however, exceptions may apply.
Unless otherwise specified, you may have your tickets printed at the Sony Centre Box Office in advance of the show date. The Box Office is currently open Monday – Friday, 12pm until 5pm. The Box Office is open later on weeknight performance nights. The Box Office is open 2 hours prior to performance time over the weekend.
For select productions, group rates may be available for groups of 8+. Click here for more information.
If your tickets are lost we will gladly arrange for a replacement. Simply bring photo identification and the credit card you used to purchase the tickets to the Box Office at least one half hour prior to your performance.
There are often family-friendly performances at the Sony Centre. Click here for the calendar. If you are unsure as to whether a particular show is appropriate for children, please ask. You may call the Box Office at 416-368-6161 x 7117.
Parking is located at Brookfield Place across from the Sony Centre at 181 Bay Street. Additional public parking lots are available on Scott Street (just east of the Sony Centre), and on the Esplanade (just south of the Sony Centre). Limited metered street parking is available on surrounding streets. There is no parking on site at the Sony Centre.
The Sony Centre is not open to the public outside of show times but our Box Office staff can advise you on seating questions or concerns. Click here to access the Seating Plan on the Sony Centre website.
Yes, the Sony Centre does hold a liquor license; however whether or not the bars are open depends on the performance. View the full Sony Centre alcohol policy here.
1. Our Commitment
The Sony Centre for the Performing Arts strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to attend events at our facility and allowing them to utilize the same services, in the same place and in a similar way as other customers.
2. Providing Goods And Services To People With Disabilities
The Sony Centre for the Performing Arts is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:
We will communicate with people with disabilities in ways that take into account their disability.
We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
2.2 Telephone services
We are committed to providing accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language.
We will offer to communicate with customers by email or operator-assisted relay services if telephone communication is not suitable to their communication needs or is not available.
2.3 Assistive devices
We are committed to serving people with disabilities who use assistive devices. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while attending our facility.
We will also ensure that staff knows how to use the following assistive devices available on our premises for customers: Wheelchairs, elevators, assistive devices for the hearing impaired.
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, email.
We will answer any questions customers may have about the content of the invoice in person, by telephone or email.
3. Use Of Service Animals And Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Sony Centre for the Performing Arts premises with his or her support person, provided each person attending a performance or event has a valid ticket to that performance or event.
Support persons who attend a performance or event at the Sony Centre for the Performing Arts will pay the same admission price as the person to whom they are providing the support. Customers will be informed of this by a notice that will be posted in the Sony Centre for the Performing Arts premises and on the Sony Centre website (www.sonycentre.ca).
4. Notice Of Temporary Disruption
The Sony Centre for the Performing Arts will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
The notice will be placed at all public entrances and service counters on our premises, and where appropriate on our website (www.sonycentre.ca).
5. Training for Staff
The Sony Centre for the Performing Arts will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Individuals in the following positions will be trained:
- Ticket Sales staff
- Ushers and Ticket Takers
- Merchandise sales staff
- Concession, bar and wait service staff
- Heads of Technical Departments
- Supervisory and Management staff who are responsible for the above positions.
- Senior Management of the Sony Centre for the Performing Arts.
This training will be provided within one month after each of our staff members commences his or her duties.
Training will include the following:
• The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the wheelchairs, elevators and assistive devices for the hearing impaired
• What to do if a person with a disability is having difficulty in accessing the Sony Centre for the Performing Arts.
• The Sony Centre for the Performing Arts’ policies, practices and procedures relating to the customer service standard.
Applicable staff will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
6. Feedback Process
The ultimate goal of The Sony Centre for the Performing Arts is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way The Sony Centre for the Performing Arts provides services to people with disabilities can be made by e-mail, telephone, verbally, or by mail.
All feedback will be directed to the Fran Holywell, Manager Box Office Services. Customers can expect return communications within 3 business days.
Complaints will be addressed according to complaint categories already established in our company’s complaint management procedures.
7. Modifications To This Or Other Policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.
Any policy of The Sony Centre for the Performing Arts that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
8. Questions About This Policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to the Associate Director, Ticket Sales and Patron Communications of The Sony Centre for the Performing Arts.
If you do not see your question / answer in our FAQs list, please email your question to email@example.com.